Pros
Hours were decent and the schedules were accommodating. The Easy Tech Bonuses were sometimes really good. Managers were very supportive and recognized if you did a good job.
Cons
Forced to sell a number of "Staples" Warranty Plans. Were constantly scrutinized if you could not achieve that goal. It gets stressful to work in an environment where your job performance is threatened by the number of unnecessary plans you have sold. Training should be improved. Not everything can be learned by reading an online module. A lot of the common knowledge that should have been known was never taught nor mentioned by the managers. There was always only one Easy Tech associate per shift. This resulted in very stressful shifts because most of the customers needed help in buying a new computer or needed an Easy Tech service.