Once a great company now losing site of what made it great. - Litigation Claims Representative State Farm Employee Review

4.0
Apr 3, 2016
Recommend
CEO approval
Business Outlook

Pros

State Farm is an industry leader for all insurance realtes products. The company pays well and has toms of career paths to explore. I was an employee for 11 years and learned an incredible amount knowledge while working for the company.

Cons

The company has lost sight of what made it great the people. With the movement to hubs State Farm has sacraficed talent and experience for cheaper labor. This translates into sub par customer service which leads to policy loss/ cancellation. Also talent and ability take a backseat to geographic mobility when speaking of promotions.

Explore other reviews about State Farm

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership, great culture, work-life balance

Cons

Very fast-paced work, pay could be higher

3.0
Mar 8, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

1058
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