2.0
Feb 2, 2026
Former employee, more than 1 year
Dunwoody, GA
Recommend
CEO approval
Business Outlook
Pros
Decent pay Benefits Hours (M-F) Occasionally offered OT Merit bonus
Cons
Short staffed Expectation of doing other people’s work Extremely high claims caseload Coworkers always out on FMLA due to stress Unrealistic expectations and metrics for example they want you to close 60+ claims per month but you do not get credit if the claim is reopened. Claims can be opened for just about anything like an email. Some demand pools are expected to handle litigation (arbitrations and lawsuits)