Now that I'm working for a competitor... - Former Claim Representative State Farm Employee Review

2.0
Jun 6, 2016
Recommend
CEO approval
Business Outlook

Pros

Unrivaled support for insurance education, listed salaries on internal job postings

Cons

No accountability for customer issues (the ball is dropped 99% of the time), new benefits changes punish longtime workers, rumored changes to pension (If it's true, go ahead and announce it already so we can stop hearing rumor mill versions of the changes. I need to get my lawsuit in order) , metrics are easily fooled and workers learn how to make the board look good at the expense of the customers.

Explore other reviews about State Farm

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Work culture is positive, middle management is generally very employee friendly.

Cons

Executives seem to be less focused on overall employee satisfaction each year.

3.0
Mar 8, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

1058
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