WAS good, now bad. - Claims Specialist State Farm Employee Review

2.0
Nov 3, 2016
Recommend
CEO approval
Business Outlook

Pros

Good health benefits and retirement benefits. They have a 401(k) and pension plan and multiple health benefit options. Not much else.

Cons

I took my position with the company to help people when the unexpected happens. Up until a year ago, I could do that without management harping on numbers. But in the last 18 months they have restructured the claims department and the processes are dictated by clearly incompetent people who haven't worked a claim in their life. Upper management happily wears their rose colored glasses that everything is going well and refuses to grow any kind of balls and advise the executives that certain aspects of EOM are not working. Also, good luck trying to get any time off...you have to schedule 6 months in advance and then you still don't get all the days you need. Their inventory levels are also completely ridiculous and unrealistic.

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5.0
Apr 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Very nice boss, great pay, and experience

Cons

The clients can be a bit demanding

3.0
Mar 8, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

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