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      Call Center Hell - Claims Representative State Farm Employee Review

      3.0
      Apr 2, 2017
      Claims representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are good. Tickets to local events, including pro sporting events, are offered on a regular basis. Employees are selected based on their ability to deal with angry insurance claimants with a smile, so your colleagues are good people. Starting base pay is low although you can make it up through performance bonuses rather quickly. They will pay for you to get your industry designations

      Cons

      You either like call center life or you don't. The customer comes first so shifts are based on their convenience and are not very employee-friendly. Don't try to get time off outside the yearly vacation bid. Upward mobility requires the willingness to relocate, probably to Dallas, Atlanta, or Phoenix.

      Explore other reviews about State Farm

      5.0
      Jul 17, 2026
      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good company to learn adjusting.

      Cons

      There are no cons from me

      3.0
      Mar 8, 2018
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      (At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

      Cons

      (At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

      1058
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