Claims Associate -Express - Claims Associate - Express State Farm Employee Review

1.0
Apr 30, 2017
Recommend
CEO approval
Business Outlook

Pros

Pension, Benefits, nice area, and nice building

Cons

Micromanage your every move bathroom, breaks, lunches... , have to bid for shifts and time off, tardies and abscenses add up with points, no matter how good you are in customer service which they claim is so important, they're only worried about the numbers. Spending time on the phone to actually help customers messes up your numbers which is their focus. Not customers or employees. This is a call center, not claims handling. Shift changes every 6 months. Pay is low and they stopped OT

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5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, benefits pay, time off

Cons

Workload, No over time available. Non communicative attorneys

3.0
Mar 8, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

1058
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