SF values the customer but not the employee - Claims Adjuster State Farm Employee Review

2.0
Sep 11, 2017
Recommend
CEO approval
Business Outlook

Pros

Customer service, thorough training, benefits

Cons

Can't use paid time off, mandatory overtime, no work/life balance, assigned shifts based on bid, SF doesn't seem to care much about the employee

Explore other reviews about State Farm

5.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good environment with good people

Cons

Work sometimes stressful or repetitive

3.0
Mar 8, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

1058
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