If you have too.. - Total Loss Adjuster State Farm Employee Review

3.0
Nov 3, 2017
Recommend
CEO approval
Business Outlook

Pros

The company really does employ some great people. The environment my teammates and former training mates create help make the job bearable.

Cons

Pretty much everything else. Low starting pay compare to every other insurance company, and they try to work you to death for that pay. Unreasonable expectations. They want all of your time, even your weekends when OT becomes mandatory. If OT isn’t mandatory, and you just want to work some extra hours to supplement your pathetic check, they make it mandatory to work a weekend shift in order to work ANY OT at all. Low morale. Impossible workload. Incompetent team managers that cannot do the most basic jobs of the associates but are expected to help solve problems. Team managers only care about themselves and metrics. They’ll like you when you’re making them look good, but if you have a problem, don’t expect any sympathy let alone an actual solution. Incompetent corporate that doesn’t understand how total loss claims would or the environment in the actual call center. They make everything worse and harder than it has to be. Job isn’t as secure as it used to be. Business is going through a lot of changes and everyone is on edge. Can’t change departments even for a really good reason without supervisor permission. You’re basically held hostage.

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5.0
Apr 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Chill environment, good starting pay for the area, learning a lot

Cons

Pay progression seems pretty slow if you stay your whole career

3.0
Mar 8, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

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