3.0
Nov 28, 2017
Anonymous employee
Former employee
Tempe, AZ
Recommend
CEO approval
Business Outlook
Pros
Large company with benefits, team environment and diversity
Cons
Metrics, such as call time, seem to mean more to them than being there for the customer and giving them the attention they deserve. I was told to interrupt the customer to move on with the call so we can get to the next call faster to help the next customer and I understand that, but on the other hand we also need to allow the time for the current customer to be happy with and even vent if they need to.