Claims Specialist - Claims Specialist State Farm Employee Review

2.0
Dec 13, 2017
Recommend
CEO approval
Business Outlook

Pros

I have meant some great employees while working there. At this time, they still offer a pension plan. The benefits are competitive, although they used to be better.

Cons

Short staffed, which attributes to irate customers. No work life balance. Micro-managed with metrics that are almost impossible to achieve. Workforce management dictates what time to answer phones each day (3 hour phone blocks every day), and what time to go to lunch. During the phone blocks you are expected to also do your work while taking phone calls.

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5.0
Apr 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good work life balance

Cons

It was away from where i lived

3.0
Mar 8, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

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