Express Claims Associate - Claims Associate - Express State Farm Employee Review

1.0
Mar 30, 2018
Recommend
CEO approval
Business Outlook

Pros

I get paid... That's it.

Cons

If you work in Express, then good luck to you. You are overworked, underpaid, and micromanaged. The job is call center focused and leadership only cares about the customers. They implement policies that harm the employees, morale is down, everyone is on the edge from being accused of call avoidance. Turnover rate is high. Express department is absolute trash. Work somewhere else.

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5.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

stable and reliable environment. Interesting work

Cons

If not planning to be an agent could be a dead end

3.0
Mar 8, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

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