Overworked, stressed out and toxic auto claims environment. - Claims Specialist State Farm Employee Review

1.0
Jul 7, 2018
Recommend
CEO approval
Business Outlook

Pros

The pros for me were my coworkers. I really liked everyone I worked with and I wish we had more time during our core hours to get to know and do some team building exercises. My coworks were kind and thougtful and when I left they really made me feel like they loved me and it was heart breaking to no longer see them every day. The benefits were good, the bonus around March was a great thing thing to receive but it depends on the company's financial health which can be out of your control.

Cons

This is from an Auto claims former employee. I worked for State Farm for over half a decade. Without a doubt, there is no work/ life balance. Whatever you read here about flexibility comes from non-claims employees. Young employees are leaving and older employees are retiring early because they cannot take it. You will be expected to mandatory overtime with no end in sight. You will not be able to take the time off you have earned when you want to. No matter how good your performance is, you will be outranked by employees with decades under your belt at State Farm. They will get the preferred vacation and holidays and you will be stuck feeling burnt out. State Farm has auto claims employees in a point system for attendance. You will be penalized if you miss work because you have a family emergency, car emergency, etc. Get too many points and you will be written up and then fired. State Farm is all about the metrics and your every minute is tracked. You will be told when you go to lunch and when you take breaks. Your managers will have to talk to you so you can explain why you haven't met a certain metric that was never made to be achievable. Team Managers are also under pressure to have their direct reports meet these metrics. There will be no chance for upward mobility unless you can relocate to a hub.

Explore other reviews about State Farm

5.0
Apr 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good work life balance

Cons

It was away from where i lived

3.0
Mar 8, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

1058
See reviews by: Helpful|Rating|Date|All