Pros
The benefits are world class and include a pension which is the reason I started work here in the first place. It’s also very diverse and LGBTQ friendly.
Cons
At the end of 2017 it was announced that the call center in Tacoma, WA would be shut down. We were all called to building wide meeting in the middle of the day and told simply that we’d close down operations at that location. We were told when, if we’d still have jobs elsewhere, nothing and were then expected to go back to work and act like everything was fine. For months on end we didn’t know anything and during that time there were know counselors to talk to and moral was so low that a large number of the building quit. We were finally told that we would have to reapply for our jobs at other locations and it wasn’t a guarantee that we’d keep our jobs. I understand it’s just business when it comes to closures but the way they handled it was all wrong. They ruined so many people’s lives and the people that are left are exhausted from constant call queue’s and mandatory overtime every week. There is no moral and no one cares.