Pros
it’s good job stability , a steady paycheck, but horrible micromanagement in CCC Service.
Cons
you’re monitored all day down to the minute. if you’re taking a dump for 5 mins outside of a break or lunch, it counts against you. if you need 2 minutes in between calls to regain yourself after a tough call, it counts against you. if you go one minute over your break, it counts against you. If you get stuck in a call right before your lunch, it counts against you. All this preaching about schedule adherence with nearly impossible goals. Constantly told to use “down time” or “in between” calls as development time and educational time, when down time is nearly nonexistent as you are taking phone calls legitimately back to back to back for hours on end because they constantly give out voluntary time off which leaves the Customer Care Center understaffed. Also, i was fired as soon as i requested bereavement leave for a departed close family member that i said i could provide proof for. i already had attendance issues(which i take full responsibility for) but the fact they chose that exact moment to fire me was a little odd.