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      A Once Proud Company Falling on Hard Times ... - Claim Representative State Farm Employee Review

      2.0
      Sep 17, 2009
      Claim representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      * Fair pay, fair benefits * Job security is a bonus * Well known (looks good on resumes)

      Cons

      Toxic culture and a damaged employment brand. Rigid, top-down chain of command. You have no discretionary authority to make a decision, yet you're held 100% accountable. Very low morale (especially in ACC - claims call centers). The Workforce Management software controls EVERY movement you make, even down to bathroom breaks. Overwhelming workload and lack of manpower. Bosses who monitor stats all day and chastise you for going 10 seconds too long on a call (shouldn't we be helping and satisfying the customer?). Running out of room ...

      Explore other reviews about State Farm

      5.0
      Apr 4, 2026
      Intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very nice boss, great pay, and experience

      Cons

      The clients can be a bit demanding

      3.0
      Mar 8, 2018
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      (At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

      Cons

      (At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

      1058
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