too LEAN to care about customers and employees - Auto Claims Adjuster State Farm Employee Review

2.0
Sep 18, 2019
Recommend
CEO approval
Business Outlook

Pros

They do have good benefits and bonus if company goals are met If you live in a Hub, there is a diversity of career opportunities.

Cons

have moved to a count/task based system, only those who click the fastest are seen as productive. That does not equal remarkable customers service. Very stressful environment, always have to do more to meet management goals. Even if you have accrued time off, you can never use it as there is never any available time unless you ask 6 to 12 months ahead.

Explore other reviews about State Farm

5.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, family friendly work culture

Cons

Slow adopters to anything new

3.0
Mar 8, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

1058
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