Customer Service Representative- Agent's Office - Anonymous employee State Farm Employee Review

2.0
Sep 6, 2013
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They have a competitive salary comparing to other companies with the same position. You would get bonuses as well. There would only be a few co-workers and the office of the atmosphere is usually small. If the agent that you are working for is nice then it makes your job a lot easier. They provide benefits if you are working as a full-time employee. Usually, things are more flexible because you work in a team at the office and it makes negotiation a lot more simple. State Farm pays for training courses and exams.

Cons

Offices are really busy and there is no time for lunch. The phones would not stop ringing and you would be receiving tons of e-mails waiting for your attention. If you eat lunch at your desk you will get distracted because the phones would always ring and customers walking in. You will most likely end up working while you eat which is unhealthy. You will always end up working overtime due to workload but we don't get paid for that. There would always be drama and competition in the office because you work with sales representatives. The main concern is I was never interested into becoming a sales representative which I mentioned at the interview. Unfortunately, they make you to get customers to sit with a sales representative hoping they would get more insurance.

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5.0
Apr 4, 2026
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Pros

Very nice boss, great pay, and experience

Cons

The clients can be a bit demanding

3.0
Mar 8, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

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