good benefits, awful managment - Customer Service Representative State Farm Employee Review

1.0
Nov 18, 2014
Recommend
CEO approval
Business Outlook

Pros

paid holidays lots of perks and discounts within the company and elsewhere because you are an employee of statefarm. pay raises at the end of the year whether you really deserved it or not. good bonuses throughout the company each year.

Cons

ran like a nazi camp they tell you when and how long to take breaks and lunches. everyone gets written up for little things, like coming back 1 minute late from lunch. mangement does not care about their employees. I asked my supervisor to leave because my grandmother was being rushed into surgery, after I got her approval, I left, only to come back the next day with a write up for leaving and was considered AWOL for the time I was gone. once youve been written up, there is no chance of moving up in the company. its like the management writes you up for their own enjoyment.

Explore other reviews about State Farm

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, benefits pay, time off

Cons

Workload, No over time available. Non communicative attorneys

3.0
Mar 8, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

1058
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