Pros
Met some cool people who are still in my life today. Trainers were amazing and undervalued.
Cons
I was hired with the impression that I would be making commission. Went through months of training and got my license, only to be told by some executives just before hitting the floor that they are changing our job titles, and job roles, and we get no say in that change. We would go from making hourly plus commission, to JUST the hourly, NO COMMISSION. Oh, and no bump in hourly either! Nothing. This meant earning about 30%-40% less per month than I planned, for doing the same job, but with a "new title" and zero commission. They were creating a new, smaller team of commission based roles (so the job I originally signed up for!), but because of TIMING of when our class was hired, we were INELIGIBLE TO EVEN TRY AT THAT TIME (because seniority or whatever). Everyone in the training class was astonished. Some people just left. But I had to stay, because obviously I needed money and I felt like if I left then, it would've been a waste of all of my time and efforts (especially to pass the exam and get the license....). From there it only got worse and worse. I had a supervisor who was (verbally) abusive (and also incompetent for the role, never had answers for our questions but always had a "holier than thou" attitude) along with abusive customers. I felt like I had zero support and was always doing something wrong despite usually having good numbers. I was accused of exaggerating numbers, but in reality I didn't realize I was filling out a form incorrectly after an update rolled out on that form. I was given no warning to correct my mistake, and was given what's called a "shield" which is essentially career suicide. That's because a "shield" prevents you from being promoted, switching job roles/departments, you get last priority for time off, and a lot of other things are taken away. Oh, did I mention it stays on your record for TEN YEARS?! So it's MUCH more intense than a typical write up. I tried to fight it and was told HR would call me to discuss it, but it turns out that was a lie my supervisor told me, I guess to make sure it stayed on my record? Needless to say I never got a call from HR. I ended up calling HR and told them everything I went through when I left the company. We also went through this training that lasted for several months, that we were expected to take part of in between calls and complete quizzes and take notes. At the end of the training series, we would be given an exam, and if we failed, we would be FIRED!! What's worse, is that NO ONE INFORMED US OF THIS FACT UNTIL I ASKED. I heard through the grapevine about this rumored test but never heard about it from a supervisor. I was just stunned, and so was everyone else. It was just one thing after another with this company. From insanely high expectations for a tiny paycheck (let me remind you again, WITHOUT COMMISSION), to random job threatening tests, to abusive management, on top of the mostly terrible and abusive customer base, it was just an overall, awful, awful experience. And this hardly touches on the job itself! At its core, once you get the hang of it, the job itself wasn't too bad. Even though their technology is super old and outdated (I'm talking black screen/green letters etc), and it requires you to work with multiple programs on 2 monitors and juggle a lot at once, if the other issues weren't there it would've been a half decent job. It would've been worth it had I been able to make commission, because that was literally the job I signed up for (but not with the abusive managers/customers, threats, etc). I have never heard of a company taking away the ability to make commission. It stills blows my mind to this day. This job brought on a ton of anxiety and depression, made me feel the worst I ever have mentally. This job made me hate my life. And while it was only part time, it took up a lot more space in my mind because of the abuse and trauma I endured, and how it made me feel overall as a person. Coming from a mostly commission based background, I went from being top of the top in sales, with fat commission checks, recognition and awards, to being kicked, and kicked again while I was down at this company, making me question myself if that was really me before who used to be so great at my previous sales jobs. I highly do not recommend this job. They took much more from me than my time. They took my happiness, my self worth, my confidence in my sales abilities, my trust in others. Luckily I've had some time to heal since I left but I hope to never experience something like that ever again, and I hope that no one else does either. Don't sell yourself to a company like this. It is not worth it.