Pros
Stability, decent co workers for the most part
Cons
Cons outweigh pros in this dept/position. I was surely lied to by the recruiter. There is not frequent opportunity for OT. It is seldom. They still try to force you to commute to the office at minimum 1 week each month with how things are now, while others on your team or dept don’t have that added stress due to the schedule they got they are not required to commute while you struggle. They will even enforce mandatory overtime during the scheduled week in office while prior weeks and months no one get a crumb of OT so you have to sit and traffic even longer and pray no one hits your car. Back to back calls, a lot of frequent customers yelling and chewing you out. Was told call volume was not that heavy unless a big natural disaster hit. Well that was another lie. They don’t teach you 75% of what you really need to know during training. Ppl never answer the phone for the trainer line leaving you stuck and lost. Coworkers sometimes are not so nice. Some managers in this dept will duck and hide so they will not have to take an escalated call. I really could continue but I will stop here