Pros
Benefits can be ok, but most are not
Cons
Unrealistic expectations. If customers or agents want to know why they constantly have problems with their policies its because when you want something changed 1. Agents don't know what they are doing half the time. 2. Agents don't understand the products. 3. Agents always try to find the best way to line their pockets even knowing they are committing insurance fraud in the process. 4. SF allows us about 2 minutes to complete changes to accounts. Constantly changing cases per hour and touches per hour. If you don't hit the goals of the day of around 350 households in a day, you get talked to about your performance. Oh and you have to find ways to minupulate the 1960's software they use just to get changes completed. Can't spend the needed time to do everything 100% correct in order to keep your production numbers up. You definitely can't use the PTO they give you when you want to use it, since all PTO requests go through a system and if the system does not show hours left you get denied. Or you have to cut your vacation short because if you take a vacation and maybe Thursday does not have any hours left your PTO is denied. The PTO you earn is at a snails pace. After 4 months you might be able to take a week off. You better feel good the whole day. If you become sick during your shift guess what it goes into unapproved time off, same goes for if you wake up sick. Better plan your illnesses at least 24 hours ahead of time or you will have unapproved time off. If you make a mistake for what ever reason and it could be even your first-time your manager will target you over and over to the point of stress and your numbers decline just enough so they give you a write up and then pretty much your job will come to an end. Once on a shield/write up your bonus is gone, you can't post out for something else or move up, and of course they will no longer pay for your college education. They have management that has never worked on the crappy system, so they have no idea what issues you really run into. They have this peer to peer feedback tool, that if you make a mistake and someone else has to fix it, and then they will give you feedback and you can get into trouble if you get a few a month. The problem is it can take longer to fill out the feedback, then it takes to fix the error. Most of the time it's petty stuff, and you're judged by the amount of feedback you send out to others, so you run into a problem where people just want to pad their numbers just to look better themselves. Don't believe them when they say getting them doesn't hurt you...it does! People in your own group will send them to you also instead of just shooting a message to you about it. When sending them out you don't even have to have supporting documents to help you out, so you have to dig through tons of documents to see where you went wrong. Speaking of documents they give you only a little of what you need to know, then you will need to go through a million different sources to find what you need. Ugh so much documents of you also better be quick, remember the 2 minutes.