Pros
Provided equipment, great benefits, and paid trip to Bloomington to see the headquarters.
Cons
Utterly overloaded by claims. I personally got 10 claims per day when the average for other companies was 3-4. I know others State Farm employees that got 16 claims within a day. The expectations were completely outrageous. I worked from home and hardly saw my family because I was always working. The insureds don't know how much you're overworked, they only want to know why you haven't called them back yet. In reality, you have 30 voicemails piling up, tasks to complete before 2pm, multiple agents sending instant messages telling you to contact other insured for an emergency. Mandatory overtime is a reality if you can't finish within the normal hours. You also have to work other people's claims on top of your own. It's mostly for folks that are on vacation or called out for that day- Congrats! Now you'll have a total of 12 claims for the day... when 1 claim can take up to an hour to complete depending on complexity. I was calling people at 6am or 8pm just to "keep up" with metrics and keep my number from turning red... It was a lot...