Pros
Well recognized company,probably would look good on a resume, some of the managers are nice , nice office in some of hubs, pension, good work life balance in some , not all positions.
Cons
Micromanaged to the point of being ridiculous, everything is numbers driven... you can not , and I will repeat , cannot measure a good employee by how long it takes them to handle a call.... and yes I do realize that some employees do this better than others, everyone has strengths and weaknesses, but the way the customer is handled , professionally , leaving a good impression, is far more important than the time it took you to handle the call. You can have excellent CIR scores, which are call evaluation scores, a great work ethic , never late, professional to the point that customers actually comment on it in some cases, and know you are doing a good job, but if your numbers are off mostly in what they refer to as talk time...you are still counselled. for it .... as I said people can not be measured by metrics , all positive aspects of the employee are ignored in favor of numbers... I know one person that was rude and condescending on the phone, but handled the calls fast, he was given preferential treatment, over a co-worker who although was not as fast, she was still very close to target, but was great with the customers.