Pros
Great comprehensive benefit package, job security, knowledgeable management, positive team environment. The training is very good for the basics of casualty claim required knowledge.
Cons
Stewardship role- claim volume/work load is unrealistic in order to meet the service level objectives. Impossible to provide the expected remarkable service due to heavy call volume, multi-tasking for an average of 60 to 70 claims. In order to meet the SLO's, you must work a minimum of 6 hours overtime per week. Employees are not allowed to use their vacation time until January 2016 due to shortage of casualty claim reps. Claim Reps are expected to answer Agent what if questions while trying to handle their own load of claim. this produces a high volume of phone calls and causes disruption while trying to handle your own load of claims.