Pros
It was one of the better paying salaries of the big Insurance companies for auto and homeowners. After 10 years of service they will give you a nice wood laser engraved key chain and I think either a bonus of $50 or some gift card.... .... Semi Pro- - If you could not settle one of your claims if you just kept calendaring it your boss would eventually get a bad review and then they would let you settle the claim with the original settlement you proposed originally. Thus all the criticism and red ink you had gotten on the file was literally unwarranted yet when the next salary review was conducted it would surface again when they needed justification to not give you a raise.
Cons
The company chose to go through a complete restructuring twice within years which focused on cost cutting and condensing operations. Cost cutting focused on closing most service centers and eliminating salaries which had maxed out in their position. Apparently they are in the process of another restructuring which will again eliminate jobs. Because of this the job is not secure at all. They will brag about job security because they will offer you less pay (based on relocation rates) to relocate which to me having to uproot your entire family and life for less pay far away with no additional security of it continuing is not job security Nepotism is extremely common and encouraged in all levels of the company which will become disheartening and depressing if you like your career and have dedicated yourself to it. Those benefiting from nepotism still have to start at the bottom but your advancement is accelerated on a fast track regardless of other candidates experienced that will be passed up. The best employee is not guaranteed to climb up. If you are related to someone in the company ....congratulations you won. The higher up in management the more your protected and coddled . Trust and Integrity regarding claim settlement and with it's employees did not exist. Examples of constantly having Class Action lawsuits filed and won gave management no credibility when they would force policy procedures as being legal and owed to policyholders to keep their rates down. Example is forcing non-OEM parts for repairs to vehicles when every claim rep. knew the parts NOT comparable in quality to OEM parts and literally forcing shops to accept and convince customers they were in order to remain on SF ref list. The best proff is when every estimator and claim rep. had repairs done to their personal cars they refused to use non-oem parts and would have to pay out of pocket for the price difference. Result? SF lost the largest class action settlement EVER at the time. Second example is how the company KNOWINGLY put rep's on salary because they could then force you you work over 40 hours without overtime being paid. That included volunteer Disaster duty where you had to work 10-12 hour days for a slight pay increase. Or emergency rotating duty where you were on call literally 24hrs a day on a rotating schedule without compensation. RESULT: SF was found guilty for not paying overtime. WINNER"? The company was only required to pay back wages for 3 years to employees. Even though I had been there over 10 years they only owed for 3years. INSULTING ? Even though every other major Insurance Company had lost the same class action suit State Farm refused to settle with it's employees and decided to go to trial. They stalled the trial for alomost 2-3 years and THEN decided to settle on the basic terms the other companies did with their employees. WINNER - STATE Farm Agian.- how ingenious where they to hold out and fake going to trial only to settle years later thus stealing more wages from employees for years......Then any pay cuts or higher job demands were always blamed on the cost of the lawsuit they had to pay instead of just admitting they broke the laws and then ignored the courts and continued to break the law and then blamed all future unpopular cost cutting on the employees winning their class action. ..... They do not have policyholders OR employees best interest and will misrepresent themselves to both wiihout any concerns to the penalties or punishment they will face.