Outdated infrastructure and management prioritizes ineffective technology initiatives that only create more problems - Senior Associate State Street Employee Review

All-around terrible, outdated infrastructure needlessly creates more work and longer hours while upper management shows no interest in addressing these issues with seemingly simple fixes (computers that are less than 10 years old, higher capacity networks, faster servers etc.), and instead focuses attention and resources on constantly rushed implementation of half-baked new technology initiatives that don't solve any problems and actively lead to longer hours and more stress for end users. Tech support is largely ineffective due to being understaffed for the amount of requests they receive and having convoluted systems to log tickets, which only makes these issues worse.