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Stefanini

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Stefanini reviews

Deskside Technician - stressful job, but overall enjoyable - Deskside Technician Stefanini Employee Review

4.0
Nov 5, 2016
Deskside technician
Recommend
CEO approval
Business Outlook

Pros

It's hourly based work at a reasonable pay. You won't work over 40 hours typically, and if you do, the time and a half is nice. The level of work and knowledge required is proportional to the pay they offer. Although it can be stressful and somewhat overwhelming, it's always better to have too much to do than to have a lot of idle time. The time goes faster and it's more rewarding to know you are definitely needed. It would be hard for a company to lay off a person who is so busy. They offer tuition reimbursement of $2500 a year. Benefits aren't exactly cheap but the coverage is ok. I'm new and HR has reached out to me to communicate with me. They are definitely making progress fixing the breakdown that I've seen in other reviews.

Cons

Your mileage may vary because Stefanini has a lot of clients. But at my location, the training isn't exactly present. I'm lucky to have a good grasp on deskside and helpdesk type of work so it's not a problem. There isn't a clear definition of company processes and procedures, but I don't think that's as much a Stefanini issue as it is the specific project we support at my location. Not sure if there are advancement opportunities. They have an internal job posting site, but there's not much of focus on "how can we help you advance your career at Stefanini". Benefits are a little on the pricey side, but I don't blame Stefanini for that. That seems to be a trend common to many companies.

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Stefanini Response
9y
Hello, and thank you for your honest and detailed review. We are glad that you are having a positive experience with Stefanini. It is definitely important to us. It is an unfortunate reality of being a nationwide and worldwide business that sometimes there are only limited options for positions in certain locations. We absolutely support, and have a great track record of hiring / promoting from within, but sometimes that just isn’t an option. That being said, we always encourage those who are interested in other opportunities within Stefanini to look for and apply to anything in the Careers section of our website. Further, we would encourage you to have a discussion with your manager or even reach out to me so that we could discuss any career aspirations that you might have. Yet another reality of today’s world is the skyrocketing price of health insurance. Know that every single year our benefits department researches with brokers for insurance that is the best combination of affordable and comprehensive. We do our best to keep costs under control, but understand that it can still be expensive. Thank you again for your time. Sincerely, Nick- Human Resources

Explore other reviews about Stefanini

3.0
Jun 30, 2026
Tier 1 technical support
Recommend
CEO approval
Business Outlook

Pros

If you do a good job for a little over a year you can move into lots of great growth opportunities ServiceNow was very well configured for the scale it handled. I've since worked at places with SNOW that are much smaller scale environments and be less efficient. Depending on the desk you are assigned

Cons

It can very much be a slog depending what desk you're assigned. The shifts can go pretty late and they never pushed doing overnight to anyone that wasn't interested but having a 2-10 shift was rough on my social life and overall rhythm/mental health I was told to hold out until Dec/Jan on a shift change (asked for one in July) My training was pretty scattered. Sessions were pretty easily disrupted and kinda like a "oh and lets do this next, uh now that." That said in a support role you're gonna do most your learning with the training wheels off but a lot of on the fly learning for the SNHU project was staunch from how all the VMs, eBooks, courses, etc flowed. Another situationally dependent note but management was hard to get ahold of sometimes

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