Good Job Made difficult - Deskside Support Technician Stefanini Employee Review

3.0
Jul 17, 2018
Recommend
CEO approval
Business Outlook

Pros

The ramp up process was very fast. I am experienced in IT and they did not waste any time putting me to work. I have enjoyed most of my coworkers and staff at the facility, After I was here a couple of weeks they started to warm up and things have been very good so far. My onsite Mgr is great and he is very helpful. He actually seems like he wants you to succeed. Always busy.

Cons

On the flip side of my Mgr is the Team lead. She is not good. She has zero people skills and she did not offer much of a plan to get me onboarded and trained. Training was half of one day when she was supposed to be assisting me for four weeks. She does not do any work or try to help you with things you might not know being a new employee. The work she does do is mindless and takes no effort or problem solving skills. My training from her was very minimal and offered no direction. Thankfully I have done IT for a long time and did not need much input from her to actually do my job. I had to lean on other employess who showed a willngness to actually help me and show me the proper policy and procedure. She is a poor choice for team lead and I am afraid in the end it will affect the client and people who work with her by them either quiting or conflicting with her. The rules do not apply to her and she is happy to let you know that. Also would be nice if she actually showed up on time and not slept at her desk when she thinks no one is here.

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Stefanini Response
7y
Hello, and thank you for your honest review. Some of your claims are extremely troubling, we are sorry that you feel the way you do currently. I would truly like the opportunity to talk with you further about the issues you see. I see that you are a current employee and I would be grateful if you had the opportunity to reach out and talk with me so we can help. Please feel free to contact me at any time. Thank you again for your time. Sincerely, Nick- Human Resources

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3.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

If you do a good job for a little over a year you can move into lots of great growth opportunities ServiceNow was very well configured for the scale it handled. I've since worked at places with SNOW that are much smaller scale environments and be less efficient. Depending on the desk you are assigned

Cons

It can very much be a slog depending what desk you're assigned. The shifts can go pretty late and they never pushed doing overnight to anyone that wasn't interested but having a 2-10 shift was rough on my social life and overall rhythm/mental health I was told to hold out until Dec/Jan on a shift change (asked for one in July) My training was pretty scattered. Sessions were pretty easily disrupted and kinda like a "oh and lets do this next, uh now that." That said in a support role you're gonna do most your learning with the training wheels off but a lot of on the fly learning for the SNHU project was staunch from how all the VMs, eBooks, courses, etc flowed. Another situationally dependent note but management was hard to get ahold of sometimes

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