Entry-level IT opportunity that fizzles out quickly - Helpdesk Technician Stefanini Employee Review

1.0
May 31, 2014
Recommend
CEO approval
Business Outlook

Pros

It's a step in the right direction for someone looking for an entry-level IT job. You can receive exposure to a diverse number of applications, providing some useful job experience. There are decent benefits (IF you can get them approved). They provide a comfortable office environment with free coffee.

Cons

Don't expect your IT skills to matter in this company. You will actually get farther in this company by NOT working hard and 'passing the buck' to the next guy who's willing to do the work. You may get the occasional fake praise for your hard work, but in the end, the person who comes in late everyday and slacks off is the one who will keep their job. It's all about the ability to charm your supervisors and pass the popularity contest because, after all, they are insecure and know nothing about IT. Turnover is high, particularly with management. There is no consistency as to how procedures are done, how knowledge is disseminated, how training is done, who does what and what their job titles are, how benefits are administered, etc. Don't expect long-term employment as they have been outsourcing jobs overseas. They are, after all, an IT outsourcing company. There is always tension in the air and a strong sense of distrust amongst co-workers, which leads to a very stressful and depressing experience.

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3.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

If you do a good job for a little over a year you can move into lots of great growth opportunities ServiceNow was very well configured for the scale it handled. I've since worked at places with SNOW that are much smaller scale environments and be less efficient. Depending on the desk you are assigned

Cons

It can very much be a slog depending what desk you're assigned. The shifts can go pretty late and they never pushed doing overnight to anyone that wasn't interested but having a 2-10 shift was rough on my social life and overall rhythm/mental health I was told to hold out until Dec/Jan on a shift change (asked for one in July) My training was pretty scattered. Sessions were pretty easily disrupted and kinda like a "oh and lets do this next, uh now that." That said in a support role you're gonna do most your learning with the training wheels off but a lot of on the fly learning for the SNHU project was staunch from how all the VMs, eBooks, courses, etc flowed. Another situationally dependent note but management was hard to get ahold of sometimes

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