Terrible company - Team Leader Stefanini Employee Review

2.0
Jun 28, 2014
Recommend
CEO approval
Business Outlook

Pros

They'll hire you if you need an entry level job. You can get ITIL and Six Sigma certifications, even if they are given only so that the company can say they have xx people with them. Pretty sure there are only a handful who truly understand any of it and can put it into practice though.

Cons

Training for your job at any level is a joke. At the TL level, I'm guessing turnover in two years had been about 60%. The Executive management never turns over, so there were no new ideas and the culture was stale. The leadership have absolutely no idea how outside companies and the workforce have evolved. They are stuck in their processes from 1995. You're lucky if they even acknowledge you with a simple nod when passing. They offer the lowest pay scales and no one is rewarded for good work. There is zero incentive to do anything above average. Expect quality issues on every desk because of the turnover. The atmosphere in Southfield was depressing. Even the break room is sad - a few tables and a tv. No windows. The carpet was disgustingly dirty. The chairs are from 1985. Communication is done through gossip - most of which usually turns out to be correct. Stand in the smoking area and you'll be shocked at what people know. They tried to infuse a culture change with Fish! Philosophy - basically ideas for making it fun to work there. That fizzled quickly and it became a junk newsletter email. The executives didn't participate or seem to support it much. It was all talk.

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3.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

If you do a good job for a little over a year you can move into lots of great growth opportunities ServiceNow was very well configured for the scale it handled. I've since worked at places with SNOW that are much smaller scale environments and be less efficient. Depending on the desk you are assigned

Cons

It can very much be a slog depending what desk you're assigned. The shifts can go pretty late and they never pushed doing overnight to anyone that wasn't interested but having a 2-10 shift was rough on my social life and overall rhythm/mental health I was told to hold out until Dec/Jan on a shift change (asked for one in July) My training was pretty scattered. Sessions were pretty easily disrupted and kinda like a "oh and lets do this next, uh now that." That said in a support role you're gonna do most your learning with the training wheels off but a lot of on the fly learning for the SNHU project was staunch from how all the VMs, eBooks, courses, etc flowed. Another situationally dependent note but management was hard to get ahold of sometimes

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