Company removes bad reviews from Glassdoor and Google - Anonymous employee Stefanini Employee Review

1.0
Aug 4, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Let me start off by saying Stefanini is great MSP for clients. The processes and knowledge and the teams are great. Focused on quality and service.

Cons

This review is for the company itself. Marco Stefanini the owner has a boomer way of thinking and forcing, discriminating against people that live 30 miles within the office to come in 3x a week for absolutely no reason other than he feels the building he's paying a lease for is not being utilized and for "collaboration" purposes. No idea why people from multiple departments within this radius are being asked to come in, when for most of us, our colleagues are working in many states across North America fully remote. Doing hybrid/onsite should be optional and not mandated. Is your goal to force your people out? You will have the great resignation happen similar to how it was during covid. We also have proved ourselves that we can do an amazing job during/post Covid, so this is unnecessary and just the owners preference. Company is asking to do more with less. CEO left and VP is gone not long after. No one is getting raises but being asked to work more and the pile keeps getting higher, everyone is getting burned out. Multiple people have been laid off between different departments, not hiring replacements. Company is pushing AI forcefully within departments and also our clients. AI this AI that, not everything can be resolved by AI and not everyone wants to use AI, you need buy-in from clients. Potential future clients, please be very specific on contracts such as number of call takers you require that are dedicated to you alone. They should not be shared between multiple clients unless explicitly agreed upon. It may not be illegal but it's morally and ethically wrong and you're pushing boundaries when you do this and stress me and everyone else Benefits get worse and worse, more expensive medical costs, and 401k match is only 2%. Do not recognize certain holidays like Juneteenth, Presidents, Veterans day. No parental paid leave, no work from home enhancement allotment even a 1 time $200 to improve setup at home. They call yearly raises as merits and it's 2-3% which is pennies for most of us. If you start at $14/hr, after raises that's around $14.45

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Stefanini Response
1y
Thank you for sharing your feedback. We take all reviews seriously and strive to continuously improve our workplace environment. First, we're glad to hear that you recognize the strengths of our teams and the quality of service we deliver to our clients. Our hybrid work approach is driven by the belief in fostering collaboration, which can be challenging to fully replicate in a remote setting. However, we recognize that this might not suit everyone, and we'll take your feedback into consideration as we continue to assess our policies. Regarding compensation and workload, we acknowledge that these are crucial factors in maintaining employee satisfaction. We are continuously working on improving internal communication, optimizing processes, and finding ways to ensure our teams feel supported and fairly compensated. We appreciate your time in sharing this review and are committed to improving the areas you’ve mentioned. If you’d like to discuss your concerns further, please feel free to reach out to us directly. Best regards, P&C Team

Explore other reviews about Stefanini

3.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

If you do a good job for a little over a year you can move into lots of great growth opportunities ServiceNow was very well configured for the scale it handled. I've since worked at places with SNOW that are much smaller scale environments and be less efficient. Depending on the desk you are assigned

Cons

It can very much be a slog depending what desk you're assigned. The shifts can go pretty late and they never pushed doing overnight to anyone that wasn't interested but having a 2-10 shift was rough on my social life and overall rhythm/mental health I was told to hold out until Dec/Jan on a shift change (asked for one in July) My training was pretty scattered. Sessions were pretty easily disrupted and kinda like a "oh and lets do this next, uh now that." That said in a support role you're gonna do most your learning with the training wheels off but a lot of on the fly learning for the SNHU project was staunch from how all the VMs, eBooks, courses, etc flowed. Another situationally dependent note but management was hard to get ahold of sometimes

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