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      Stericycle

      Engaged Employer

      Stericycle reviews

      Stericycle Communication Solutions - Customer Service Team Lead Stericycle Employee Review

      1.0
      Jul 14, 2016
      Customer service team lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent benefits, 401k, Employee Stock Purchasing Program, Metlife dental plan, Blue Cross Blue Shield health benefits, decent, hardworking employees who are patient with management in spite of low wages, lack of a structured work environment, and rampant mismanagement.

      Cons

      A highly disorganized call center with an inadequate training process, poor pay, nepotism, dress code not enforced, chaotic, unprofessional work atmosphere where workers eat at their desks, there is high turnover, more than 50 percent of the employees are on corrective action, and management has a 'sink or swim attitude' with regard to employee training. There aren't any dedicated phone lines in the office so employees must use their cellphones in an emergency or to communicate with fellow employees and management. Overall, this call center has poor systems and processes in place for an organization of this caliber.

      avatar
      Stericycle Response
      9y
      Thank you for sharing your thoughts with us about your experiences as a Former Team Member. We understand that not every experience can be positive, but at Stericycle, we put a strong focus on Enjoying Our Work. After all, it's one of our Core Values. We value our Team Members and the work they do, which is why we appreciate hearing from them. We take feedback like yours and use it on our road to Continuous Improvement.

      Explore other reviews about Stericycle

      5.0
      Jul 8, 2026
      Customer service rep- remote
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote opportunity. All equipment is provided by the company. Great mentorship and training.

      Cons

      Strict metrics & Low pay.

      1.0
      Jul 8, 2026
      Filed representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The diversity of employees...thats it.

      Cons

      Burn & Churn. Managers are lazy and so far removed from the employees and sales areas that they have no clue what the market will bear. Shredding services is in its twilight years; by 2033 it will more than likely become non existent due to the cloud and digital storage. The health insurance is with one of the worst bad reputation companies out there. If the company cared about its employees they would have made a better choice. I do not recommend to work there unless you want to get sales training which is provided when you start there.

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