Company Changed into an absolute chicken with its head cut off... - Customer Service Experience Stericycle Employee Review

2.0
Nov 6, 2022
Recommend
CEO approval
Business Outlook

Pros

First year was great, chill, low stress, decent wage...

Cons

As soon as they "upgraded" their internal systems, literally nobody in leadership knew how to proceed in going forward with how absolutely poor they prepared for it and launching it extremely prematurely. I don't entirely blame front line leadership because that is the resourced they're given... the Captain of the ship, CEO, is the one who should go down with the ship. As of August 2021 to today, the system is still trash and constantly breaking. CEO either have no money to fix those issues due to lack of funds or just don't care and letting it burn down as they focus on the real money maker, stericycle. Not shredit... If I were them I would just sell off shredit to someone else, or file chapter 11 to restructure. That is my suggestion to the CEO. Cause I know, and they know, they had millions upon millions of dollars lost due to the poor launch and they just either hoping customer don't leave or don't care if customers leave.

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Stericycle Response
3y
Thank you for taking the time to provide us feedback regarding your employment experience at Stericycle. Whenever our leaders make decisions, they consider a number of different factors, including how a particular decision will impact Team Members and their employment experience. Our leadership often has to make difficult decisions that may negatively impact us in the short-term because these decisions are best for the long-term success of Stericycle’s business and its Team Members. Please bear with us as we navigate our global economy and trust that we always strive to ensure our decisions yield a positive outcome for Stericycle’s business and its Team Members.

Explore other reviews about Stericycle

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote opportunity. All equipment is provided by the company. Great mentorship and training.

Cons

Strict metrics & Low pay.

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Stericycle Response
1w
Thank you for taking the time to share this! We’re so glad to hear that your experience here has been a good one. It’s feedback like yours that reminds us why creating a workplace where people feel respected, supported, and proud of what they do is so important. We're grateful to have you on the team.
1.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

The diversity of employees...thats it.

Cons

Burn & Churn. Managers are lazy and so far removed from the employees and sales areas that they have no clue what the market will bear. Shredding services is in its twilight years; by 2033 it will more than likely become non existent due to the cloud and digital storage. The health insurance is with one of the worst bad reputation companies out there. If the company cared about its employees they would have made a better choice. I do not recommend to work there unless you want to get sales training which is provided when you start there.

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Stericycle Response
1w
Thank you for sharing your honest feedback with us. We really appreciate you speaking up, and we’re sorry that your experience hasn’t been what you hoped for. Your thoughts help guide us as we work to create a more supportive, positive environment for everyone here.
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