Just a job - Customer Service Expert (Answering Service) Stericycle Employee Review

2.0
Jul 25, 2015
Recommend
CEO approval
Business Outlook

Pros

-Stericycle handed out overtime like candy so if that is what you're after then the job is perfect for you. -The call off policy was pretty lenient.

Cons

-Management was terrible. It was more of a "do what I say" and don't ask questions kind of thing even though they claimed that their door was always open if you needed to talk. -Work/life balance. The call center is 24 hours so if you don't mind working any day of the year, including holidays then I guess this isn't a con for you. When you first apply, they ask you to write down your availability. If for some reason you needed to change that then it was a huge issue and sometimes they'd deny your request to change your availability. You'd have to show proof that you actually couldn't work those shifts anymore. -Stressful job -The pay was terrible for the amount of stress. and the raises were a joke.

avatar
Stericycle Response
10y
Thank you for sharing your thoughts and opinions with us. As an employer, we value Team Member feedback because we know that some of our best ideas come from our Team Members at all levels in the company. We know not every experience can be a positive one, but we work to maintain a work environment where Team Members feel valued.

Explore other reviews about Stericycle

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote opportunity. All equipment is provided by the company. Great mentorship and training.

Cons

Strict metrics & Low pay.

1.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

The diversity of employees...thats it.

Cons

Burn & Churn. Managers are lazy and so far removed from the employees and sales areas that they have no clue what the market will bear. Shredding services is in its twilight years; by 2033 it will more than likely become non existent due to the cloud and digital storage. The health insurance is with one of the worst bad reputation companies out there. If the company cared about its employees they would have made a better choice. I do not recommend to work there unless you want to get sales training which is provided when you start there.

See reviews by: Helpful|Rating|Date|All