I often wonder how this company got so big with they way they cheat their customers. On the sales floor in Northbrook, there is only one brain that matters and that is the VP of Sales. All the other brains are irrelevant. Why they hire people instead of Parrots is beyond me. Every month the bottom quarter of sales floor (sales floor about 100 people) goes on a performance plan and if you do not get out of the bottom quarter in 3 months.. boom you are gone. That is the way they "drive employees to peak performance". Work as fast as you can!! Managers will tell you faster! Faster! Dial faster! Move through your screens faster! Move that mouse faster!