Pros
Solid growth through acquisition and long-term growth strategy. Continues to look for strategic growth opportunities. Offers competitive pay and benefits.
Cons
Lacks knowledge and structure to integrate acquisitions and perpetuate a cohesive cultural strategy. Too much centralization and top down management style. Very fragmented culture that lacks substance. Attempts to leverage economies of scale with call center approach that does not create value for customers and field employees. Field personnel is not given opportunities to contribute through innovation or creativity - only does as they are told and runs a standardized playbook that prevents customers from being truly satisfied. Leadership lacks competency in accepting feedback and does not create trust with field level employees. Customer perspective of the company is not great.
