Aug 23, 2017
Stewart Business Systems Response
8yThanks for offering your feedback. Like many service organizations, Stewart has a company car program in order to accommodate the spare parts necessary to provide great service our customers. When the program was put in place, current employees had up to 3 years to enter the program. The $150 covers commuting costs to the first service call and from the last service call, as well as fuel, insurance, wear and tear, and 200 personal miles per month. We think that's a pretty good deal. Could you lease a vehicle and have all that included for less? Regarding GPS tracking, that helps our customers get the fastest response time. We can make quick decisions on how to redeploy technicians as well as necessary parts. That's a good thing.
The bonus program is a well-known industry standard used nationally. It is a balanced scorecard that weighs many variables including first call effectiveness, recalls, dollars spent on parts, and the number of days and/or copies between service calls. Technicians who perform well in these areas can earn significant monthly bonuses - and there's no cap! Service managers sit down with technicians to review the stats and suggest ways to improve performance and earnings. So if you're not earning the amount you'd like to, please let your manager know that at your next meeting and create a plan to make a change for the better. All of us in Service are here to help. Call on us.
- Joe M., VP of Service