Pros
Some really great service people, sales people, and internal support staff.
Cons
Top Management get bonuses at the expense of employees and customers. Top down leadership style. One size fits all strategies. One size fits all pricing. Micromanagement. They treated adults like children.'Closed door policy'' Could'n't question authority, period. First level managers were puppets expected to carry out top management's agenda. Input from field was forbidden. Departments were understaffed and over worked. Demanded a premium for sub par service performance in comparison to competition but didn't want to hear it. and employees paid for it.. Employees had to hear customer problems but couldn't solve them.because often they were management directives.Expectations of field people were high, but field people couldn't have expectations of management. Rewarded and promoted kiss ups.