3.0
Mar 29, 2021
Current employee, more than 1 year
Austin, TX
Recommend
CEO approval
Business Outlook
Pros
Pay is alright, people, benefits, holidays off
Cons
*Extreme* Micromanagement (screen recording, extra clock in process to track what you click on, weekly meetings to review production, internal ticket review scores on top of ticket handle time, solve avg, and customer surveys), younger company with growing pains, little flexibility with quotas, forced positive culture that can come off as very fake.