Good student matching. Relationship between SP and tutors could be much better. - Tutor StudyPoint Employee Review

3.0
Mar 21, 2016
Recommend
CEO approval
Business Outlook

Pros

I am matched with students who fit my skills. Reporting hours and getting paid is easy. Curriculum is fundamentally sound. Training is adequate. Increasing students' test scores is predictable if a tutor sticks to the curriculum.

Cons

I continue to tutor for StudyPoint because of the ease of getting paid, the sound curriculum, and the generally high motivation of students. As the culture of StudyPoint has become more corporate each year, however, my experience as a tutor has become less positive each year. 1. My supervisors change more regularly and know me less well. With the regular turn over, my supervisors no longer build a strong relationship with me or with students' families. 2. My students' parents regularly express confusion about whom they should be speaking with at the company level. In some cases, I am caught in the middle when I am well liked by a family while the family feels confusion or even animosity toward SP staff. I apologize more often than I would like for SP staff lack of communication or mistakes. 3. Supervisors are rewarded for keeping their tutors' average hourly rates low. Thus, the more experience a tutor has and the higher the tutor's hourly rate, the fewer students the tutor gets. A recent change to a "premier tutor" status for experienced tutors was ostensibly meant to help more experienced tutors get more students - but families pay significantly more for a premier tutor so the pool of students for experienced tutors remains small. For example, I used to be able to have 5 to 10 students (or even more) at a time. Now, I can't seem to get more than 3 - despite the fact that my availability in hours and geography have stayed the same, and StudyPoint always seems to be hiring more tutors. If a prospective tutor plans to tutor for StudyPoint for a year or less, he or she will likely have a more positive experience.

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StudyPoint Response
10y
This feedback is extremely helpful. I will make sure we discuss it as a team and do our best to improve. Thank you, Greg President & Co-Founder

Explore other reviews about StudyPoint

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Super-helpful and friendly staff. Every tutor has a manager/mentor. So, you know who to contact with any performance questions, or reviews

Cons

I was looking for a lot more students/hours per week than they were able to get for me. They do not have access to as many subjects (esp. college level) as some of the other online platforms. Focus is primarily high-school and placement test prep.

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StudyPoint Response
3w
Thank you for this feedback! I'm glad to hear your overall experience has been positive. I will share this feedback with the team so we can keep it in mind for future improvements. Best, Greg General Manager and Co-Founder
3.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule. Love working my students.

Cons

Not compensated for work you’re required to do outside of sessions with students. Pay does not reflect your value to the company. When I left, I was in the top tier tutors. They billed me out to families at over 10 times the amount of my hourly pay. Despite my performance and refused from parents and student, my pay only went up maybe 2% per year after they changed from the more incentive -based pay structure. No support from corporate office and no opportunity for advancement.

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StudyPoint Response
1mo
Thank you for your feedback. We certainly want our tutors to feel valued and to enjoy their experience working with StudyPoint, so I’m sorry to hear you had these frustrations with the organization. Feedback like yours will be very helpful as we look to restructure our tutor compensation and evaluation/raise process. Regarding support for tutors, all tutors have access to our Tutor Resource library, a veteran tutor mentor, and their program manager. This past year we also hired a tutor manager whose role is specifically to provide ongoing support, training, and guidance to our team of tutors. It is our hope that, collectively, these resources provide tutors with a solid support system as they work with students. Regarding opportunities for advancement, we offer many of our tutors opportunities to work in other areas of the business, including mentoring other tutors, interviewing tutor candidates during the hiring process, conducting role plays during the training process, and developing curriculum materials. Additionally, several of our full-time staff members started with StudyPoint as tutors. That being said, there is always room for improvement, and we thank you for this feedback. Best, Greg General Manager & Co-Founder
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