“Layoffs” and other nonsense - Patient Access Representative Summa Health System Employee Review

Great Management, Great People, Great Pay, Great Benefits

I can't think of any cons.

1. The work is consistent and instructions are easy to follow. 2. With a few exceptions, the management is usually easy to get a hold of.

1. The training can vary widely across offices, and coworkers may argue with you about the manner in which you complete tasks according to differing training resources/experiences. 2. The drama and blatant discrimination alone between staff is not worth the hassle. For example, upper management turns a blind eye to staff who are subversively racist towards patients (i.e. refusing to room patients who are BIPOC) and allowed a patient to be racist towards a black staff member and refused to ban the patient from returning despite making my coworker feel physically unsafe. 3. Why do we have any copays as employees using the employer-sponsored insurance to our own employer hospital??? It makes no sense whatsoever and it's honestly financially predatory, because they know their employees can't afford Marketplace insurance. 3. If you are Autistic, have ADHD, or any other neurodiversity, be prepared for management to nit-pick and ultimately fire you for minor mistakes related to your disability!!!! 4. Opportunities for employee growth, training resources/certifications, and other various tools for employees are difficult to locate on the corporate website.