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      Sun Life

      Engaged Employer

      Sun Life reviews

      the good and the bad - Consultant Sun Life Employee Review

      3.0
      Feb 27, 2026
      Consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      benefits are very good. includes stock ownership. many divisions/dept so there are career options. hybrid work model in place.

      Cons

      incredibly corporate and bureaucratic. top heavy. They don't invest enough in technology for staff. Pay for avg staff and mid managers is not reflective of the job expectations. A lot of very stressed out people.

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      5.0
      Jun 4, 2026
      Intake representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company with excellent benefits. Training and support was outstanding. This was remote work filing disability claims. The job was great.

      Cons

      Contract with VOYA ended and was not rehired with VOYA

      2.0
      May 30, 2026
      Absence member support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Holidays off, okay pay, cross train in other areas that are needed

      Cons

      Managers, doesn’t keep advancement promises, always mentioning room for growth but when the opportunity presents itself they have an excuse for why right now is not a good time to move. Adds training for other departments that are short staffed but don’t compensate for all the different departments calls you are taking. Trying to take PTO is a pain, there are plenty employees so there should be no issues with taking time off

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