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      Sun Life

      Engaged Employer

      Sun Life reviews

      Professional environment but not modern in approach - Anonymous employee Sun Life Employee Review

      3.0
      Mar 17, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Knowledgable and professional environment. Generally friendly people.

      Cons

      Like many other companies of its industry, lots of old school values and thinking here. Hard for early and even mid career staff to get noticed. Many in Senior Leadership or Middle Management hold high performers back from promotions or opportunities on other teams because they want to keep them on current teams. Leaders make decisions themselves without empowering team members - treating teams as disposable executers rather than contributing members.

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      5.0
      Jun 4, 2026
      Intake representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company with excellent benefits. Training and support was outstanding. This was remote work filing disability claims. The job was great.

      Cons

      Contract with VOYA ended and was not rehired with VOYA

      2.0
      May 30, 2026
      Absence member support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Holidays off, okay pay, cross train in other areas that are needed

      Cons

      Managers, doesn’t keep advancement promises, always mentioning room for growth but when the opportunity presents itself they have an excuse for why right now is not a good time to move. Adds training for other departments that are short staffed but don’t compensate for all the different departments calls you are taking. Trying to take PTO is a pain, there are plenty employees so there should be no issues with taking time off

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