Customer Service Representative - Client Solutions - Anonymous employee Sun Life Employee Review

4.0
May 11, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

My team and my supervisors were amazing!They are all about team work and team incentives to help individual employees excel and encourage team praise.

Cons

sometimes the systems would glitch and cause minor delays in customer requests and providing basic services.

Explore other reviews about Sun Life

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company with excellent benefits. Training and support was outstanding. This was remote work filing disability claims. The job was great.

Cons

Contract with VOYA ended and was not rehired with VOYA

2.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Sun Life provides competitive benefits, remote work opportunities, and the chance to work alongside knowledgeable professionals. The company offers strong learning opportunities within the disability and leave management space.

Cons

Staffing reductions and increasing workloads have made it difficult for some teams to maintain service levels while preserving employee well-being. Leadership communication and support can vary by department.

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