SLF in brief - Customer Services Representative Sun Life Employee Review

5.0
Dec 28, 2012
Recommend
CEO approval
Business Outlook

Pros

Loads of oppertunities, interesting products. Finance industry. Possibility of working form home easily.

Cons

Only 2 weeks vacation, some companies (BCE) offer 3 weeks the first year with possibility of purchasing an extra week with HSA flex credits, for a total of 4 weeks vacation after a year.

Explore other reviews about Sun Life

5.0
Apr 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, great work environment,

Cons

sometime layoffs, direct manger could know his people better

1
2.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Sun Life provides competitive benefits, remote work opportunities, and the chance to work alongside knowledgeable professionals. The company offers strong learning opportunities within the disability and leave management space.

Cons

Staffing reductions and increasing workloads have made it difficult for some teams to maintain service levels while preserving employee well-being. Leadership communication and support can vary by department.

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