Customer Care Representative - Customer Care Representative Sun Life Employee Review

4.0
Dec 18, 2015
Recommend
CEO approval
Business Outlook

Pros

good salary considering you can get hired without a high school degree, never work later than 9pm and never on the weekend, great benefits, lots of room to grow within the company, fun environment and good leaderships, great support. if you like constant feedback to grow, you will love this.

Cons

sometimes moving up may depend on who you know, stats are very important, every single thing is monitored and reviewed and if you are above target, you will be aware. Lots of micromanaging the representative. if you can't welcome constant feedback, this is not for you.

Explore other reviews about Sun Life

5.0
Apr 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, great work environment,

Cons

sometime layoffs, direct manger could know his people better

1
2.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Sun Life provides competitive benefits, remote work opportunities, and the chance to work alongside knowledgeable professionals. The company offers strong learning opportunities within the disability and leave management space.

Cons

Staffing reductions and increasing workloads have made it difficult for some teams to maintain service levels while preserving employee well-being. Leadership communication and support can vary by department.

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