More support staff and improve office environment - Support Worker Sun Life Employee Review

4.0
Oct 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Friendly environment in general. Hybrid working mode.

Cons

Heavy workload.  Keep opening new headcounts including senior grades but no increment in support staff. Office full house very often, crammed office as a result of dramatic increase of new hires.  Need to come back to office early to grab seats otherwise you need to sit at bar tables or non-standard workstations. Never enough meeting rooms and phone booths. Need to do meetings (video calls or in-person) in the office work cafe.

Explore other reviews about Sun Life

5.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company with excellent benefits. Training and support was outstanding. This was remote work filing disability claims. The job was great.

Cons

Contract with VOYA ended and was not rehired with VOYA

2.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Sun Life provides competitive benefits, remote work opportunities, and the chance to work alongside knowledgeable professionals. The company offers strong learning opportunities within the disability and leave management space.

Cons

Staffing reductions and increasing workloads have made it difficult for some teams to maintain service levels while preserving employee well-being. Leadership communication and support can vary by department.

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