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      Sun Life

      Engaged Employer

      Sun Life reviews

      Great work life balance - Service Desk Agent Sun Life Employee Review

      4.0
      Dec 3, 2024
      Service desk agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Management are very flexible when it comes to shifts you work, very supportive and the role mainly deals with other employees so very little bad callers to deal with Always events going on around the office and role is completely hybrid

      Cons

      Lack of progression opportunities unless you have college degrees/5-6+ years in a certain area

      Explore other reviews about Sun Life

      5.0
      Jun 4, 2026
      Intake representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company with excellent benefits. Training and support was outstanding. This was remote work filing disability claims. The job was great.

      Cons

      Contract with VOYA ended and was not rehired with VOYA

      2.0
      Jun 25, 2026
      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Sun Life provides competitive benefits, remote work opportunities, and the chance to work alongside knowledgeable professionals. The company offers strong learning opportunities within the disability and leave management space.

      Cons

      Staffing reductions and increasing workloads have made it difficult for some teams to maintain service levels while preserving employee well-being. Leadership communication and support can vary by department.

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