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      Sun Life

      Engaged Employer

      Sun Life reviews

      Ready to Adapt - Client Service Associate Sun Life Employee Review

      5.0
      Jan 30, 2025
      Client service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a perfect company to work for. There are a lot of benefits and perks.

      Cons

      the workload is taking it's toll to a lot of employees. although all are willing to share their time and effort to help reduce backlogs (due to unforeseen events). new FTE's should be given to each department that needs a hand.

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      5.0
      Jun 4, 2026
      Intake representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company with excellent benefits. Training and support was outstanding. This was remote work filing disability claims. The job was great.

      Cons

      Contract with VOYA ended and was not rehired with VOYA

      2.0
      Jun 25, 2026
      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Sun Life provides competitive benefits, remote work opportunities, and the chance to work alongside knowledgeable professionals. The company offers strong learning opportunities within the disability and leave management space.

      Cons

      Staffing reductions and increasing workloads have made it difficult for some teams to maintain service levels while preserving employee well-being. Leadership communication and support can vary by department.

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